Welcome to about me page. On this page, I share about my experience during my studies and working.
Professional Achievement at Holiday Inn Manchester City Centre
During my tenure as a receptionist at Holiday Inn Manchester City Centre, I demonstrated a strong commitment to delivering outstanding guest service in a fast-paced, multicultural environment. One of my key achievements was enhancing the overall guest experience by consistently maintaining a high standard of hospitality, which contributed to positive guest feedback and repeat business.
I became known for my proactive approach to problem-solving, resolving guest concerns efficiently while upholding the brand’s reputation for excellence. I also collaborated closely with the housekeeping and management teams to ensure seamless operations and improve internal communication processes.
In addition, I played a key role in promoting the IHG Rewards loyalty programme to guests, which supported the hotel’s commercial targets. I took initiative in training new front desk team members, sharing best practices in customer engagement and system navigation (Opera PMS), which improved team productivity and service delivery.
This experience strengthened my operational knowledge of international hotel systems, deepened my cultural intelligence, and reaffirmed my passion for creating memorable hospitality experiences
What do they say about me?
Dora Sinaga 