Welcome to my projects page. On this page, I presents projects I have done and on going projects.
Customer engagement: what truly matters when we use a service such as transport, is how it makes us feel
Yesterday, I had plans to watch a movie. Even though the cinema is only about a 15 minute drive from…
When Gold Goes Unnoticed, Context, Perception, and the Construction of Value
The saying “wherever you are, if you are gold, you will always shine” assumes that true value is naturally recognized. …
The Pie That Made Me Wait
Yesterday was very hot, around 32°C, so I decided to go to a mall to cool down. I walked around…
Efficiency Without Empathy, What Hospitality Should Not Forget
Working in hospitality requires a high level of customer service, professionalism, and empathy. One thing that I find particularly disappointing…
Shaping the Future of Indonesian Tourism: Sustainability, Technology, and Community
Indonesia is a country rich in natural beauty, culture, and traditions, yet its tourism industry still faces significant challenges. Many…
Why Are They Not Calling? A Personal Reflection on Digital Marketing and Missed Connections
Although I have created four websites, including batamtourism.com, I still find myself searching for a clear answer to a fundamental…
Pandang Tak Jemu (Mangrove as an educational tour destination)
Empowering Indonesia’s Coastal Communities: Lessons from Pandang Tak Jemu, Batam Indonesia, as the world’s largest archipelagic nation, holds an extraordinary…
English for tourist guide project
A training for tourist guide in Batam island This project aims to improve tour guides communication skills in English. The…
PRESENTATION FOR BRIN (Research agency for Indonesia)
On the 31st of July, I presented my PhD proposal for a zoom meeting. In the meeting, I received an…
Tour Leader modules project (Indonesian version)
Selamat datang di Proyek Modul Pelatihan Tour Leader, sebuah program yang dibuat untuk membantu meningkatkan kemampuan dan peran tour leader…
What tourism can do for our local communities?
Tourism contributed more than 4% for Indonesia income Tourism can significantly support local communities such as local destination management organisations,…
Dora Sinaga's Portfolio 